Today, my day off, I decided it was time to get my computer fixed. The last time I attempted to get it sent in (it's still under warranty) I ended up wasting about two and a half hours with an Indian woman who simply would not accept that it was a hardware problem.
So I girded up my loins and prepared for battle. Claim numbers, warranty receipt and external hard drive in hand, I calmly explained my situation to the technician after navigating the call menu. I was shocked when he explained what was likely causing the problem with my screen, pleased when he told me no more diagnostics were necessary and thrilled when he asked for my address so he could ship me a box to send the computer in (for free).
It's nice to be pleasantly surprised.
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Hooray for customer satisfaction and reasonable support people! :) Hope you're having fun in AK!
ReplyDeleteIf you had gotten a Mac... (says the supercilious sister)
ReplyDeleteWow! Occasionally you get a sympathetic soul on the other end who really does want to help, no offense to the hard-working people of Mumbai.
ReplyDeleteMacs rule. . . .
ReplyDelete